RETURN POLICY

What is the Return Policy of The Farzi Engineers?

We have the 3-day "NO QUESTIONS ASKED" Return policy. In the unlikely event of receiving a product that makes you unhappy, you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can Call us at ☎️ +91 7259947228 ☎️ or 📬 email us@ support@thefarziengineers.com 📬. That's it, you don't need to do anything else.

Once your return is accepted, we will initiate the return process from our end and our pickup agent comes to your door for return pickup and sends it to our office. Items sent back to us without first requesting a return will not be accepted. 

Cash on Delivery handling charges are non-refundable(if applicable).

We don’t return the same product twice.

You can always contact us for any return question at support@thefarziengineers.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and reflect the refund too.

 

What if design/size I require is currently out of stock?
Use the email notification feature: Please drop us an email on support@thefarziengineers.com. You will receive a notification email as soon as the product is back in stock in your desired size.